Application Support Engineer

Position Overview We are seeking a proactive and technically skilled Application Support Engineer to join our team. The ideal candidate will have 2+ years of experience providing L1/L2 support for enterprise applications, ensuring the stability, performance, and availability of business-critical systems. This role requires strong troubleshooting capabilities across applications, databases, and APIs, along with a development background to support deployments, performance optimization, and continuous application improvement. Responsibilities - Provide L1/L2 support for enterprise applications by diagnosing and resolving incidents and service requests. - Troubleshoot application, database, and API-related issues using SQL queries and monitoring tools. - Monitor application health, investigate performance issues, and ensure high system availability. - Manage incidents and service requests while ensuring compliance with defined SLAs. - Collaborate with development, infrastructure, and database teams to resolve complex technical issues. - Support application deployments, releases, and production changes. - Analyze application logs and system metrics to identify root causes and recommend preventive measures. - Document incidents, resolutions, and technical procedures to improve support efficiency. - Participate in continuous improvement initiatives to enhance application reliability and performance. Requirements - Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field. - 2+ years of experience in Application Support or a similar technical support role. - Experience providing L1/L2 support for enterprise applications. - Strong SQL skills with the ability to troubleshoot database-related issues. - Experience working with APIs and diagnosing integration issues. - Familiarity with application monitoring and logging tools. - Development background with knowledge of application deployments and release processes. - Strong analytical and problem-solving skills. - Excellent communication skills and the ability to work collaboratively across technical teams. - Experience working in ITIL-based support environments is a plus. - Saudi Nationals are encouraged to apply.