Application Support Engineer

Applications Support Engineer Experience: 2+years Education: Bachelor’s degree in IT, Computer Science, or related field We are looking for an Applications Support Engineer to support the implementation, service delivery, and day-to-day operations of SAP and Microsoft applications. Key Responsibilities: Provide L1/L2 application support, troubleshooting, and incident resolution. Support implementation, configuration, upgrades, and operational activities for SAP and Microsoft applications. Monitor application performance, availability, and system operations. Analyze incidents, perform basic root cause analysis (RCA), and coordinate issue resolution. Manage service requests, incidents, changes, and escalations in line with ITIL practices. Coordinate with vendors, infrastructure, development, and business teams. Maintain technical documentation, knowledge articles, and support procedures. Support application releases, testing, deployment, and production readiness. Key Skills: SAP Application Support Microsoft Application Support Application Operations L1/L2 Support Incident & Problem Management Troubleshooting & RCA Change & Release Management ITIL / Service Management System Monitoring Application Implementation & Configuration Vendor & Stakeholder Coordination Qualifications & Certifications: Bachelor's degree in IT, Computer Science, or related discipline 2+years of application support experience Working knowledge of SAP and Microsoft systems ITIL Foundation certification preferred Microsoft Certified: Fundamentals certifications, e.g. MS-900, preferred