Business Applications Service Delivery

About the role: You will work closely with business users, senior SAP functional resources, and external technology partners to ensure reliable day-to-day application support, timely resolution of business requests, and controlled execution of system changes. The position also provides exposure to SAP transformation, integration, automation, and continuous improvement initiatives across a growing manufacturing and trading organization. Key Responsibilities: - Provide day-to-day functional support for SAP and related business applications. - Manage tickets and service requests from analysis through resolution. - Troubleshoot SAP issues and coordinate complex cases with internal teams and external partners. - Support testing, UAT, deployments, and system enhancements. - Work closely with business users to understand requirements and improvement opportunities. - Support SAP user access, master data, documentation, and governance activities. - Contribute to SAP transformation, integration, automation, and continuous improvement initiatives. Qualifications and Experience: - 2–5 years of experience in SAP/ERP functional support or Business Applications. - Functional knowledge of at least one SAP module such as SD, MM, FI/CO, PP, QM, or PM. - Experience in ticket management, troubleshooting, testing, and user support. - Good understanding of business processes such as Sales, Procurement, Finance, Supply Chain, or Manufacturing. - SAP S/4HANA experience. - SAP configuration or functional enhancement experience. - Experience with SAP AMS/implementation partners or integrations. - SAP certification or relevant functional training.