Collection Specialist

As a Collection Specialist, you will be responsible for managing and collecting outstanding receivables from government customers, ensuring timely payments while maintaining strong and professional customer relationships. Proactively engage with customers regarding overdue payments through phone calls, emails, and written correspondence. Negotiate payment arrangements and settlement agreements in alignment with company policies and legal requirements. Investigate and resolve payment discrepancies, billing issues, and customer disputes in a timely and professional manner. Maintain accurate and up-to-date records of collection activities, communications, and payment commitments within the company systems. Monitor customer accounts to identify potential credit risks and recommend appropriate actions to minimize exposure. Collaborate with Sales, Customer Service, and Finance teams to address collection challenges and improve operational processes. Prepare and maintain regular reports on collection activities, aging accounts, recovery performance, and outstanding balances. Ensure compliance with relevant collection laws, regulations, and internal policies. Bachelor degree in Finance, Accounting, Business Administration, or a related field. 2-3 years of experience in collections, accounts receivable, credit control, or a related finance function. Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook. Experience working with ERP systems such as SAP, Oracle, or similar enterprise platforms is preferred. Fluency in Arabic and English, both written and verbal.