Collections Specialist

Role Summary: Manage day-to-day receivables and collections for TruKKer's Saudi Arabia customer portfolio, driving timely cash recovery, reducing overdue ageing, and keeping customer accounts clean and reconciled. Key Responsibilities: Own an assigned portfolio of KSA customer accounts and deliver monthly collection targets. Follow up on due and overdue invoices through calls, emails and customer visits; escalate ageing accounts as per the collections process. Share invoices, SOAs and supporting documents (PODs, delivery notes) with customers and resolve queries that delay payment. Reconcile customer accounts, allocate receipts accurately, and clear unapplied cash and short payments. Coordinate with Sales/KAM, Operations and Finance to resolve billing disputes, POD gaps and documentation issues blocking collection. Track and report DSO, ageing buckets, collection forecasts and daily collection activity. Negotiate payment plans with customers within approved limits and flag accounts requiring credit hold or legal escalation. Maintain accurate records of all collection activity, commitments and follow-ups in the system. Support VAT/e-invoicing (ZATCA) compliance requirements on invoicing and documentation. Requirements: Bachelor's degree in Finance, Accounting, Commerce or related field. 3 to 6 years of experience in B2B collections, accounts receivable or credit control. GCC experience required, KSA market experience strongly preferred. Logistics, transportation or supply-chain industry background preferred. Strong follow-up discipline, negotiation skills and comfort dealing directly with customer finance teams. Proficiency in ERP systems and MS Excel; familiarity with ZATCA e-invoicing an advantage. English required, Arabic strongly preferred for the KSA customer base. Valid KSA driving licence preferred for customer visits.