CTS Service Planner

Your role As a CTS Planner, you will be responsible for the efficient planning and coordination of service activities, ensuring optimal utilisation of Field Service Engineers (FSEs), adherence to service processes, and timely communication with customers and internal stakeholders. Your responsibilities include: Planning & Scheduling: Plan and schedule daily service activities for Field Service Engineers, allocate resources based on skills, location, availability, and job priority, ensure forward planning aligned with preventive maintenance schedules, adjust planning dynamically to accommodate breakdowns and urgent requests. Service Coordination: Ensure all service jobs are properly created, planned, and updated in the system, coordinate effectively with Service Managers, FSEs, and logistics teams, ensure availability of required spare parts before scheduling interventions, follow up on pending operations to ensure timely execution. Customer Communication: Inform customers in advance of planned service visits (minimum 24 hours when possible), provide updates in case of delays or rescheduling, support resolution of scheduling-related customer issues. Process Compliance & Administration: Ensure all planning activities are executed using company tools (e.g. SAP, COPS, Planner Dashboard), follow service procedures for job planning, execution tracking, and closing, ensure accurate and timely closing of service orders. Performance & KPI Monitoring: Monitor key planning KPIs such as job completion timelines, preventive maintenance compliance, and service backlog, support actions to maintain low backlog and controlled Work-In-Progress (WIP), contribute to improving planning efficiency and service delivery performance. Financial & Operational Support: Ensure accurate allocation of working hours and alignment with planned activities, support cost-effective planning decisions (travel optimisation, workload balancing), assist in ensuring timely invoicing through proper job execution and closure. Continuous Improvement: Identify inefficiencies in planning processes and propose improvements, support standardisation of planning practices, contribute to optimisation initiatives using available planning tools and data.