Customer Service Coordinator - Order to Cash

The Estée Lauder Companies is looking for a Customer Service Coordinator for their Middle East Supply Chain team in Dubai. The role focuses on the end-to-end Order-to-Cash (O2C) journey, order processing, claims management, and customer query resolution. Responsibilities include troubleshooting order failures, managing supply constraints, tracking operational KPIs, partnering with internal teams and customers, and identifying process improvements and workflow automation. Candidates must have around 5 years of relevant experience in order and claims management within an O2C environment, accompanied by mandatory SAP experience, strong analytical skills, and a proactive mindset.