Customer Service Representative

A leading Medical Device company is actively recruiting a Customer Service Representative for their Dubai office. Due to Nationalization requirements, this role is open to UAE nationals only. Key aspects of the role include managing customer orders, shipments, invoices, pricing, and product availability; coordinating shipments with logistics; providing after-sales support including returns, replacements, spare parts, and claims; resolving customer queries; coordinating with internal teams on customer set-up, billing, logistics, and account issues; supporting sales activities; processing returns, credit and debit notes; monitoring blocked accounts and coordinating with Credit Control; and maintaining accurate customer records and reporting. To be successful, you will need a Bachelor's degree in Business or a related field, 2-3 years of experience in Customer Service, experience with order management, logistics, or after-sales support, strong communication and customer service skills, good knowledge of SAP, Excel, PowerPoint, and Outlook, and availability for face-to-face interviews in Dubai.