Customer Service Representative - Logistic

Our client is seeking an experienced Customer Service Representative (CSR) to manage end-to-end customer order processing while delivering exceptional customer service across international markets. The ideal candidate will have extensive experience in customer service, export operations, and international logistics, with a strong understanding of export documentation, trade regulations, and cross-functional coordination. The successful candidate will serve as the primary point of contact for customers, ensuring seamless communication, accurate order management, timely deliveries, and high levels of customer satisfaction. Candidates with Arabic or French language skills will have a distinct advantage. Key Responsibilities: Act as the primary point of contact for customers, providing professional and timely support through email, phone, ERP systems, and other communication channels. Manage the complete order lifecycle from order receipt through processing, invoicing, shipment, and delivery. Process customer orders accurately through ERP systems while ensuring compliance with company procedures and Service Level Agreements (SLAs). Handle customer complaints, claims, and service-related issues efficiently. Manage export-related customer orders while ensuring compliance with international trade regulations and export documentation requirements. Collaborate closely with Sales, Supply Chain, Warehouse, Logistics, Finance, and Production teams to ensure product availability and successful order fulfillment. Qualifications: Bachelor's Degree in Business Administration, International Business, Supply Chain Management, Logistics, or a related discipline. Minimum 8 years of experience in Customer Service, Order Management, Logistics, or Export Operations. Strong understanding of international trade regulations, export documentation, shipping procedures, and logistics operations, particularly across Africa and Europe. Proficiency in ERP systems (SAP, Oracle, Microsoft Dynamics, or similar) and Microsoft Office Suite.