Customer Service / Sales Coordinator – JAFZA

We are looking for a detail-oriented Customer Service / Sales Coordinator to support order processing, customer communication, ERP transactions, and coordination across internal departments. Key Responsibilities - Create and process Sales Orders and Purchase Orders in ERP. - Coordinate with Purchase, Finance, Warehouse, Logistics, and Shipping teams. - Verify order confirmations and maintain order trackers. - Prepare and send proforma invoices and follow up on payments. - Handle customer queries and provide order / payment status updates. - Maintain CRM records and supporting documentation. - Support shipping and order-related documentation. - Assist with general administrative tasks, including petty cash where required. Requirements - Experience in Customer Service, Sales Coordination, or Order Management. - Hands-on exposure to ERP systems such as Dynamics 365 F&O, SAP, Oracle, or similar. - Good Excel skills – mandatory. - Strong coordination, follow-up, and attention to detail. - Understanding of PO, SO, invoices, order confirmation, and shipping processes. - Good communication and customer-handling skills.