Customer Service Specialist

We are a key global provider of sustainable packaging solutions. We are on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki. You could be part of our vision. Receive and process purchase orders, converting them into Sales Orders within Oracle. Issue purchase orders to the factory and ensure timely follow-up on order confirmations and status updates. Track and manage orders. Oversee the return process, managing customer claims and ensuring timely resolution. Collaborate with the commercial team and customers to obtain and manage monthly forecasts. Provide regular order status reports to customers, ensuring transparency and proactive communication. Maintain and update master data for items, customers, and vendors, ensuring accuracy and integrity. Draft and maintain Standard Operating Procedures (SOPs) to streamline operations and ensure consistent delivery service. Convey information effectively to clients, team members, and other stakeholders.