DWH Operations & Support Consultant

We are looking for an experienced DWH Operations & Support Consultant with strong technical expertise in Data Warehouse operations, ETL support, production incident management, and client stakeholder management. Key Technical Skills: - Informatica PowerCenter - Teradata Vantage on GCP - Unix/Linux and Shell Scripting - SAP BusinessObjects - Qlik Sense - Managed File Transfer (MFT) - ETL Operations, Batch Monitoring, Data Reconciliation, and Production Support Key Responsibilities: - Act as the primary client contact for Production DWH operations, incidents, escalations, and service updates. - Lead incident bridge calls, coordinate cross-functional technical teams, and drive issues through resolution. - Monitor ETL workflows, batch dependencies, data availability, file arrivals, and data quality checks. - Prepare client-facing status reports, Root Cause Analysis (RCA) summaries, and service review presentations. - Manage client expectations, communicate business impact, and identify operational risks proactively. - Coordinate production releases, recovery activities, maintenance, and continuous improvement initiatives. What We’re Looking For: - 7+ years of overall relevant experience in DWH, ETL, database, or application production support. - Strong communication, stakeholder management, and client-facing skills. - Proven ability to manage critical incidents, escalations, and service delivery. - Bachelor’s degree in IT, Computer Science, Engineering, or a related field. - Flexibility to work in shifts and provide on-call support when required.