ES Operations Manager

Join us in pioneering breakthroughs in healthcare. Ensure consistently high operational performance to achieve customer satisfaction. Manage and follow up on customer complaints, ensuring timely resolution and preventive actions. Ensure full functionality and day-to-day operation of the Customer Care Center. Implement and monitor the SERVOR process, provide qualified resources for support, and introduce, maintain, and operate the ERP/Service Management System (SPIRIDON). Ensure proper data entry, generate KPIs, support digital service tools integration, and ensure commercial efficiency and profitability of service operations.