Help Desk Coordinator

To provide proactive administrative and helpdesk support to the Operations and Property Management teams, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. Manage and respond to all incoming helpdesk calls and service requests in a timely manner. Support end users and service providers, coordinating actions and follow-ups. Escalate issues, complaints, and operational concerns to management when required. Provide prompt administrative support and respond to employee queries. Maintain accurate records, databases, and filing systems. Manage schedules and diaries. Monitor office supplies, manage inventory, and coordinate replenishment. Maintain SOPs, operational manuals, and shared drive documentation. Prepare operational reports. Liaise with internal departments including HR, Finance, Procurement, IT, and service partners. Minimum 3 years experience in administration or helpdesk/office coordination. Strong knowledge of office administration and documentation control. Familiarity with ERP or back-office systems. Advanced MS Office skills.