Inside Sales Associate

We Are Hiring! Inside Sales Associate | Swagelok UAE Location: Dubai, UAE – Jebel Ali Free Zone Employment Type: Full-Time | Hybrid Department: Sales & Marketing Company Description: Swagelok UAE, established in 2011, is the authorized Swagelok Sales and Service Center for the United Arab Emirates, serving additional markets across the Gulf and South Asia. Located in the Jebel Ali Free Zone, the distributorship maintains a large in-house inventory and delivers custom solutions, evaluation and advisory services, and technical training to a wide range of customers. Role Description: The Inside Sales Associate is a full-time hybrid role based in Dubai, with a mix of office-based work in Jebel Ali Free Zone and some work-from-home flexibility. The Inside Sales Representative plays a critical role in supporting Swagelok's sales initiatives by managing customer interactions, qualifying opportunities, lead generation and collaborating with cross-functional teams to deliver exceptional customer experience. Responsibilities: - Serve as the primary point of contact for an assigned customer demographic, providing responsive and proactive support. - Follow up on large customer quotes and open RFQs to ensure timely responses and progress toward closure. - Qualify incoming RFQs to determine commercial fit, technical feasibility, and sales potential. - Be a 'super user', enter, update, maintain and track sales activities and opportunities, customer records, and activity logs within SAP and CRM systems. Job Requirements: - Bachelor's Degree or equivalent experience in Sales, Business, or Engineering - 2+ years in inside sales, technical sales support, or sales operations, ideally in industrial or fluid systems. - Strongly preferred: experience using CRM and ERP tools such as SAP.