IT Project Coordinator

Buccellati is looking for a driven and detail-oriented IT Project Coordinator to play a key role in our retail transformation programme starting within the Maison. As part of the Gemini programme, Buccellati is rolling out a new SAP-based platform across our boutiques in Dubai — transforming the way our retail teams operate, serve clients, and manage day-to-day business. This is a hands-on coordination role sitting at the intersection of technology, retail operations, and change management, working alongside cross-functional teams to ensure every Buccellati boutique is ready, equipped, and confident ahead of go-live. Based in Dubai, you will be embedded within the Buccellati programme team for a fixed term of 12 months, supporting deployment from initial preparation through to hypercare and stabilisation. What You Will Own: - End-to-end deployment support for the Gemini programme across Buccellati's Dubai boutiques, from preparation through to hypercare - Coordination of market readiness activities, ensuring Buccellati boutiques meet all operational prerequisites before go-live - Collaboration with cross-functional teams across IT, Retail Operations, Finance, Supply Chain, Training, and local markets to drive successful implementation within the Maison - Ensuring Buccellati's business processes are aligned with the Group template, identifying and escalating local gaps or Maison-specific requirements - Tracking of project milestones, risks, issues, and dependencies, with timely resolution and transparent reporting - Support of User Acceptance Testing (UAT) in coordination with Buccellati boutiques, including business validation and defect tracking - Change management support to drive user adoption across all Buccellati boutique teams - Coordination of training activities with boutiques and facilitation of new operating procedures and digital solutions - Monitoring of post go-live performance, collecting business feedback and coordinating continuous improvement initiatives specific to Buccellati's operational needs Experience: - Background in Project Management, Business Transformation, Retail Operations, or Digital Transformation - Hands-on experience with SAP is a mandatory requirement — candidates must demonstrate a proven working knowledge of SAP systems, whether in an implementation, deployment, or operational capacity - Experience supporting SAP rollouts, ERP, POS, or retail system implementations is highly desirable - Familiarity with luxury retail or omnichannel retail environments is a plus — experience within a luxury Maison or high-end boutique environment particularly welcomed Skills: - Confident working knowledge of SAP environments and system workflows, with the ability to bridge the gap between technical SAP teams and boutique business users - Strong stakeholder management, with the ability to work effectively across both business and technical teams - Excellent organisational and coordination skills, with the ability to manage multiple workstreams simultaneously - Strong analytical mindset and problem-solving capability - Comfortable operating in a fast-paced, international environment - Fluent in English and Arabic — required