Lead, Customer Tech

TAQA Distribution is looking for a Lead, Customer Tech to provide hands-on technical leadership across our customer technology landscape, covering billing, CRM, contact centre, smart metering and digital customer platforms. This is a hands-on technical role focused on configuration, development, integration, troubleshooting and continuous improvement. What You'll Do: Design, configure, develop, integrate and support customer technology platforms. Lead technical enhancements, upgrades and integrations from design through testing, deployment and hypercare. Troubleshoot complex application, integration, performance and data issues. Support platform performance, security, releases and technical lifecycle management. Work with business teams, technology teams, vendors and MSPs to deliver reliable customer solutions. Drive automation, AI and continuous improvement across customer technology platforms. Support a portfolio of 5–8 technology projects and enhancements. Hands-on experience in at least 2–3 of the following areas is required: Oracle CC&B / C2M / CCS, Microsoft Dynamics 365 CRM, VocalCom Contact Centre, HES / MDMS / AMI Smart Metering, Digital Channels, Customer Communications. What We're Looking For: 6+ years of relevant technical/application experience. Strong hands-on experience in configuration, development, integration and technical support. Bachelor’s degree in IT, Computer Science, Engineering or a related field.