Manager Business Insights and Excellence

Role Overview: Location: Dubai, United Arab Emirates | Employment: Full-time permanent. M&P Group Holdings are recruiting on behalf of Pedigri Technologies, one of its group companies, for a manager, to establish and lead an independent group function that turns reliable data, consistent processes, and objective assurance into measurable improvement. Responsibilities: Business insights and data governance: Provide independent analysis of service, productivity, repair performance, operational efficiency and improvement opportunities. Govern master data definitions for customers, vendors, items and partners. Set data quality standards, identify exceptions and require source owners to correct them. Present adverse trends and difficult findings objectively; track agreed management actions and measurable outcomes. Process excellence and continuity: Govern end-to-end process architecture covering inbound, outbound, delivery, returns, demonstrations, engineering and repair, as applicable. Own the SOP library, version control, review schedule and training standards. Audit actual practices against approved processes and lead structured improvement initiatives using Lean and root cause methods. Supply Chain Platform and systems governance: Govern WMS and Supply Chain Platform business processes, controls and performance. Chair the Change Advisory Board and assess business, control and operational impact. Maintain the systems improvement roadmap, business cases, priorities and expected benefits. Set UAT standards and provide major release business sign off within approved authority. Track adoption and benefits after implementation and escalate gaps between approved business cases and realised outcomes. Quality and independent assurance: Set measurable quality standards and provide independent assurance of critical processes. Govern non-conformance and corrective and preventive action tracking. Preserve objective findings and escalate unresolved material risks. Health & safety and disposal governance: Govern HSE policies, risk assessments, incident management and emergency preparedness for warehouses, workshops and fleet operations, including dangerous goods where relevant. Oversee facilities governance for maintenance, utilities, security, access and site requirements. Govern scrap, write off and asset disposal procedures, documentation, traceability and environmental evidence, including electronic waste. Executive governance and leadership: Present independent performance reports, audit findings and improvement priorities. Participate in operations, planning, quality and asset disposal forums. Build and lead the Business Insights & Excellence team, set objectives and develop succession and coverage for critical governance responsibilities. Must Have Requirements: Master's degree or MBA in Supply Chain, Business, Information Systems, Engineering, Operations Management or a related discipline. At least 10 years of relevant experience combining supply chain operations, ERP or WMS functional leadership, analytics and process excellence. Proven experience in enterprise KPI frameworks, dashboards, master data governance, SOP architecture and improvement across multiple functions. Strong knowledge of ERP or WMS controls, change management, segregation of duties, UAT and implementation or major upgrades. Experience operating independently alongside senior operational leaders, communicating difficult findings and securing corrective action closure. Data management or business analytics certification, plus internal audit, quality management, HSE or a related professional certification. Service supply chain, logistics, aftermarket, repair quality, QMS audits, facilities governance and transformation experience are particularly valuable. Experience We Value: Service supply chain, logistics, aftermarket, repair quality, and facilities governance experience. Background in QMS audits and transformation projects across multiple business functions. Lean Six Sigma or similar process improvement certifications. Experience with cloud-based supply chain platforms and digital transformation initiatives. Prior work in multi-country or complex enterprise settings.