Manager - F&B & Retail Systems Design

The Manager – F&B & Retail Systems Design is responsible for leading the design and continuous enhancement of business solutions supporting the Food & Beverage and Retail domains. The role focuses on defining end-to-end business processes, solution design, and system interactions across operational, financial, customer engagement, and data platforms. This position serves as the functional owner for cross-system business processes, ensuring that F&B and Retail applications operate seamlessly with enterprise platforms such as SAP, Blackline, Adaco, CRM, Loyalty, and Data & Analytics solutions. Key Responsibilities: Lead the functional design and delivery of business solutions supporting Food & Beverage and Retail operations. Define end-to-end business processes spanning operational systems, financial platforms, customer engagement applications, and data ecosystems. Ensure alignment of F&B and Retail solutions with enterprise platforms including SAP Finance and Revenue Management, SAP Material Control and Inventory Management, Blackline Financial Reconciliation, Adaco Procurement, Costing, and Inventory Management, Loyalty Platforms, CRM Platforms, Table Management Systems, QR Menu Solutions, Waiter Ordering Applications, and Unified Data Platform and Analytics Solutions. Act as the primary business solutions liaison between F&B, Retail, Enterprise Applications, Data & Analytics, vendors, and implementation partners. Provide functional leadership, Level 2 support, and mentor team members.