Omnichannel Technology Analyst

The Omnichannel Technology Analyst leads end-to-end delivery of strategic omnichannel initiatives across Sephora Middle East, connecting business, technology, operations, global teams, and external partners. The role translates customer and business needs into scalable solutions across Digital Commerce, Retail Technology, CRM, Loyalty, OMS, SAP, customer-facing applications, and enterprise integrations, while driving governance, stakeholder alignment, deployment readiness, operational handover, and measurable improvements in customer experience, efficiency, and business performance.