Operations Officer

We are seeking an organized and proactive Operations Officer to support daily order processing, customer service, inventory records and delivery coordination. Office Location: Trade Centre / DIFC area, Sheikh Zayed Road, Dubai. Working Hours: Monday to Friday, 9:00 AM–5:00 PM. Employment Type: Full-time, office-based. Process customer and online orders accurately, confirming product availability, pricing, quantities and delivery details. Prepare quotations, sales orders, invoices and delivery notes using the ERP / 1C system. Respond promptly to customer inquiries and provide updates on products, orders and delivery schedules. Handle customer complaints professionally, coordinate resolutions and escalate matters requiring approval. Coordinate with the warehouse team on stock availability, order preparation, stock movements and discrepancies. Assist with checking, picking and packing orders, ensuring the correct products, quantities and documents are ready for dispatch. Arrange deliveries and collections with the delivery team and logistics partners, track progress and follow up on delays or failed deliveries. Maintain accurate inventory records and assist with regular stock checks. Support the sales team with quotations, order updates, reports and internal coordination. Coordinate with the headquarters accounts team regarding invoices, payment confirmations, credit notes and related documentation. Assist with returns, exchanges and refunds in accordance with company procedures. Maintain organized physical and digital records and prepare routine reports on orders, stock, deliveries and pending tasks.