Order Desk Executive

The primary purpose of this role is to ensure customer satisfaction by effectively managing customer requirements throughout the end-to-end Order Management process. The role acts as the main point of contact between customers and internal stakeholders, ensuring accurate and timely order processing, delivery coordination, and proactive communication, while maintaining a high level of service and supporting business objectives. Primary Responsibilities include receiving, validating, preparing, and issuing customer quotations; processing customer orders and ensuring accurate and timely order entry in SAP, including validation of customer POs, pricing, quantities, delivery requirements, and commercial terms; managing the end-to-end order lifecycle; monitoring order availability, backorders, and delivery dates; coordinating with plants, warehouses, Demand Planning, Logistics, and Finance/Credit Control; supporting monthly sales closing; preparing regular reporting on order intake, open orders, deliveries, invoicing, and backorders; and coordinating on country-specific import regulations and compliance requirements.