Order Fulfillment Specialist Subs

We are looking for an Order Fulfillment Specialist to manage the end-to-end order processing cycle, from quote confirmation to billing. You will ensure compliance with internal policies, provide premium customer experience, and manage logistics and stock optimization. This role requires close collaboration with sales, proactive backlog management, and effective handling of customer inquiries and TECHNOGYM CARE activities. Guarantee precise and timely order processing, ensuring governance and compliance with internal policies and sales conditions. Provide a premium customer experience by effectively managing customer journey touchpoints. Plan and manage frictionless deliveries through the logistic portal, including delivery date management, job assignment, and activity closure. Optimize free stock management and process Purchase Orders to HQ, ensuring correct stock movement management. Maintain an accurate order portfolio (backlog), avoid expirations and collaborating with sales to minimize backlog slippage. Keep the CRM system up to date with relevant customer service information. Manage TECHNOGYM CARE activities, offering prompt and appropriate feedback to customer inquiries. Conduct post-delivery surveys to assess customer satisfaction and proactively address any issues.