People Solutions Specialist - KSA

The HR First Contact Solutions Specialist serves as the initial point of contact in HR for employees at Haleon, focusing on delivering service excellence by providing timely and accurate solutions to Tier 1 cases. This role is essential for managing straightforward HR cases and facilitating smooth transitions for escalated issues. Location: Jeddah Key Responsibilities: - Act as an initial point of contact for queries coming from employees via cases (ServiceNow), live chat, email and provide end-to-end navigation support and resolution. Manage Tier 1 cases providing accurate and timely solutions. - Manage Tier 1 cases, ensuring accurate and timely solutions while maintaining a strong focus on service excellence and efficiency. - Identify and escalate complex or unresolved issues to Tier 2, facilitating smooth transitions and ensuring timely resolution of employee concerns. - Contribute to the continuous improvement of Tier 1 processes and service delivery through proactive feedback and participation in optimisation and automation initiatives. - Maintain clear and professional communication with employees, Tier 2 Specialists and other stakeholders throughout the case resolution process. - Stay updated on relevant People Solutions and HR policies, procedures and regulatory requirements to ensure accurate and up-to-date support for employees and compliance with standards. - Perform audits (peer reviews) aligned with the Quality Framework designed for the location, ensuring service quality and identifying areas for improvement in processes. Qualifications And Skills: Technical: - Good level of knowledge of employee data management processes including data entry, maintenance and validation. - Understanding of various HR policies, procedures and regulatory and data requirements. - Proficiency in Workday and HR technology for effective service delivery. Behavioural: - Excellent written and verbal communication skills to effectively assist employees. - Strong analytical and problem-solving abilities with effective time management skills. - Ability to work in a fast-paced and deadline-driven environment. - Well-developed interpersonal skills, capable of communicating effectively with diverse stakeholders. Qualifications: - Bachelor’s in human resources, business administration or similar field - 1-2 years of work experience in a similar role