Portfolio Manager - Customer Lifecycle Management (CLM)

Portfolio Manager – Customer Lifecycle Management (CLM) Dubai, UAE | Full-time | On-site We are recruiting for a senior transformation leader to own the end-to-end customer lifecycle strategy for a confidential real estate and property management organisation in Dubai. The role spans customer acquisition, onboarding, engagement, service, retention and loyalty, with responsibility for a portfolio of CRM and enterprise transformation initiatives. Key responsibilities • Design and implement end-to-end customer lifecycle frameworks covering prospecting, onboarding, service, retention and loyalty. • Lead customer-centred transformation aligned with growth, tenant experience and operational goals. • Establish KPIs and dashboards for customer satisfaction, retention and lifetime value. • Prioritise and govern a portfolio of CLM initiatives across digital, CRM and operational domains. • Lead large-scale programmes, timelines, delivery governance and executive stakeholder reporting. • Lead implementation and optimisation of Salesforce Sales Cloud and Service Cloud. • Drive SAP transformation and integration, including SAP CX and/or S/4HANA where relevant. • Support Oracle Unifier initiatives where applicable. • Ensure integration across CRM, ERP and property management systems, including enterprise architecture, data flows and governance. • Lead cross-functional and multi-vendor teams across leasing, operations, finance, customer service and IT. Mandatory requirements • 12–18 years of experience in CLM, CRM, digital transformation or related enterprise transformation roles. • Proven portfolio or programme management experience in a large enterprise environment. • Deep hands-on leadership experience with Salesforce CRM, including Sales Cloud and/or Service Cloud. • Strong SAP ecosystem experience, including transformation and enterprise integration. • Strong understanding of system integration, data flows, enterprise architecture and customer lifecycle platforms. • Experience leading cross-functional, multi-vendor teams and influencing senior and C-level stakeholders. • Bachelor’s degree in Business, IT, Engineering or a related field. • Willingness and ability to work on-site in Dubai, UAE. Preferred experience • Real estate, property management or another asset-heavy industry. • Oracle Unifier. • Consulting or delivery of large-scale transformation programmes. • MBA or another relevant advanced degree. Please apply with a current CV that clearly describes your Salesforce and SAP delivery experience, portfolio scope, programme budgets, team leadership and measurable customer lifecycle outcomes.