Procurement Manager – Contract Management & Outsourced Services

ROLE PURPOSE Lead strategic sourcing, procurement, contract management and supplier performance for outsourced services. Build trusted client relationships, lead commercial negotiations and identify upselling and cross-selling opportunities with Sales and Operations. Deliver value for money, profitable service growth and reliable delivery while managing contractual risk and complying with delegated authority. Key Accountabilities Procurement & Tender Management - Lead end-to-end procurement and sourcing strategies for outsourced services. - Oversee RFQs, RFPs and tender documentation with clear scope and evaluation criteria. - Lead supplier clarifications, due diligence and transparent tender evaluations. - Evaluate total cost, service quality, delivery capability and commercial risk. - Lead supplier negotiations on pricing, payment terms, service levels and risk allocation. - Ensure procurement activities comply with company policies and delegated authority. - Use market intelligence and supplier benchmarking to improve sourcing decisions. Contract Management - Lead service contract and Statement of Work development with Legal and Operations. - Maintain contract registers, renewal schedules and supplier documentation. - Monitor contract milestones, deliverables and expiry dates. - Negotiate amendments, extensions and renewals within approved authority. - Ensure contracts define scope, SLAs, KPIs, pricing, change control and exit terms. - Complete and accurate procurement and contract records. Supplier & Commercial Management - Own strategic supplier relationships and maintain alternative providers. - Monitor supplier performance against agreed KPIs and SLAs. - Lead supplier performance reviews and agree measurable improvement actions. - Resolve escalated supplier issues, disputes, and service failures. - Negotiate sustainable savings and cost improvements without reducing quality. Client Relationships, Commercial Growth & Team Leadership - Lead client meetings to understand needs, resolve issues and build long-term trust. - Present service proposals and value cases clearly to senior client decision-makers. - Identify and qualify upselling and cross-selling opportunities with Sales and Operations. - Set team priorities, delegate work, and coach procurement staff against agreed objectives. Qualifications - Bachelor’s degree in Procurement, Supply Chain, Business, or related discipline. - CIPS qualification/MCIPS or equivalent preferred. - 7–10 years of relevant procurement, sourcing, or contract management experience, with at least 3 years leading teams. - Proficiency with procurement ERP systems such as Dynamics 365, SAP, or Oracle.