SAP PMGM Support Consultant

Hiring: SAP PMGM Support Consultant (Operations) Location: Riyadh, Saudi Arabia Experience: 6+ Years Joining: Immediate Joiners Preferred Arabic Speak and read Mandatory Job Summary We are looking for an experienced SAP SuccessFactors PMGM Support Consultant with 6+ years of experience in production support, incident management, and enhancements. Candidates must hold a valid SAP SuccessFactors PMGM Certification and be fluent in Arabic and English, including speaking and reading Arabic. Roles & Responsibilities - Provide L2/L3 production support for SAP SuccessFactors Performance & Goals Management (PMGM). - Resolve incidents, service requests, and defects within agreed SLAs. - Support annual performance review and goal-setting cycles. - Configure and maintain Performance Forms, Goal Plans, Route Maps, Rating Scales, Competencies, and Calibration. - Perform root cause analysis (RCA) and resolve recurring issues. - Support quarterly releases, regression testing, and system enhancements. - Work with HR stakeholders, SAP, and third-party vendors to resolve issues. - Manage incident reporting, SLA dashboards, operational documentation, and SOPs. - Ensure compliance with ITIL processes, change management, and operational governance. Mandatory Skills - 6+ years of SAP SuccessFactors experience. - Strong hands-on experience in PMGM production support and operations. - Valid SAP SuccessFactors PMGM Certification. - Fluent in Arabic and English; Arabic speaking and reading skills are mandatory. - Strong knowledge of Goal Management, Performance Management, Calibration, RBP, Business Rules, MDF Objects, Reporting, and Employee Central integration. - Experience in Incident Management, Problem Management, SLA Management, and RCA. Preferred Qualifications - Dialog or SAP SuccessFactors Employee Central Certification. - ITIL Foundation Certification. - Experience supporting large-scale HR and Talent Management environments. - Immediate joiners preferred.