Senior Manager – HR Shared Services

We are looking for an experienced HR leader to manage and transform our HR Shared Services function, supporting operations across India and Saudi Arabia (KSA). Key Responsibilities: * Lead and manage end-to-end HR Shared Services and HR Operations. * Build, scale, and develop a high-performing HRSS team. * Establish service catalogues, SLAs, TATs, SOPs, RACI matrices, and escalation processes. * Oversee employee lifecycle management, payroll coordination, compensation & benefits, talent acquisition, and employee relations. * Drive HRIS implementation, digital transformation, HR analytics, and process automation. * Ensure compliance with Indian labour laws, particularly Tamil Nadu regulations. * Partner with senior leadership, the Group CHRO, and KSA HR teams to align HR operations with business objectives. * Drive workforce planning, service delivery excellence, and continuous process improvement. Required Skills & Experience: * 20+ years of overall HR experience. * Minimum 8 years of experience leading HR Shared Services or HR Operations in a GCC, captive centre, or BPO/HRO environment. * Strong experience in HR service delivery, team leadership, and process governance. * Hands-on experience with enterprise HRIS platforms such as Workday, SAP SuccessFactors, Darwinbox, or equivalent. * Strong knowledge of Indian labour laws and statutory compliance. * Excellent stakeholder management, communication, and problem-solving skills. Preferred: * Experience supporting Saudi Arabia / Middle East HR operations. * Exposure to EPC, Oil & Gas, engineering, or construction industries. * Familiarity with Tamil Nadu GCC Policy 2023.