Senior Operations & Performance Supervisor

Our client is a leading professional services firm in Oman, providing audit, accounting, tax, advisory, and financial consulting services. The firm is seeking an experienced Senior Operations & Performance Supervisor to strengthen accountability, operational visibility, and execution across a professional-services environment. What You'll Own: - Coordinate and follow up on assignments, management actions, client matters, and deadlines - Track engagements, owners, milestones, overdue items, and next actions - Follow up with managers and teams to drive timely closure - Identify and escalate delays, bottlenecks, capacity issues, and operational risks - Coordinate client follow-up for pending documents, approvals, and dependencies - Support billing and collection follow-up with management - Prepare concise weekly/monthly dashboards and exception reports - Coordinate operational meetings and track action closure - Support remote teams, outsourced resources, and external experts - Improve workflows, controls, and effective use of operational systems Qualifications: - 5+ years of relevant experience, ideally within the 8–15 year range - A Bachelor's degree in business, management, finance, accounting, engineering, information systems, or a related field - Experience coordinating multiple teams, clients, workstreams, and deadlines - Strong Excel, reporting, and operational tracking skills - Hands-on experience with ERP, CRM, workflow, or task-management systems - Experience improving a process, workflow, dashboard, system, or control - Comfort with Microsoft 365, collaboration tools, automation, and AI-assisted productivity - Experience with Odoo, Zoho, Dynamics, SAP, Oracle, or Salesforce is an advantage - Fluent Arabic and strong working English are required