Senior Operations & Performance Supervisor

Our client is seeking an experienced Senior Operations & Performance Supervisor to strengthen accountability, operational visibility, and execution across a professional-services environment. This role sits at the center of day-to-day operational follow-up. You will help management maintain visibility over priorities, deadlines, client dependencies, and outstanding actions, ensuring nothing important falls through the cracks. You'll have the opportunity to improve workflows, strengthen reporting, and create greater operational discipline across the firm. Coordinate and follow up on assignments, management actions, client matters, and deadlines. Track engagements, owners, milestones, overdue items, and next actions. Follow up with managers and teams to drive timely closure. Identify and escalate delays, bottlenecks, capacity issues, and operational risks. Coordinate client follow-up for pending documents, approvals, and dependencies. Support billing and collection follow-up with management. Prepare concise weekly/monthly dashboards and exception reports. Coordinate operational meetings and track action closure. Support remote teams, outsourced resources, and external experts. Improve workflows, controls, and effective use of operational systems.