Service Coordinator

Service Coordinator | Dubai, UAE We are looking for a proactive and detail-oriented Service Coordinator to join our team in Dubai. The ideal candidate will have experience in service operations, coordination, customer support, and administrative processes within a technical service environment. Key Responsibilities: - Manage service work orders through ERP/CRM systems. - Create, update, and close service work orders in a timely manner. - Coordinate material releases and service documentation. - Process gate pass requests and site access requirements. - Monitor and maintain tools and equipment records. - Track invoice submissions and support payment follow-ups. - Prepare service performance reports, including KPIs and customer satisfaction metrics. - Process purchase orders related to service activities. - Coordinate with technicians, customers, and internal departments to ensure smooth service delivery. - Maintain accurate records and ensure compliance with company processes. Requirements: - Bachelor's degree in Business Administration, Finance, or a related field. - 2-5 years of experience in service coordination, customer service, or operations support. - Experience in HVAC, engineering, maintenance, facilities management, or related industries is preferred. - Knowledge of SAP or similar ERP systems. - Experience with Salesforce or CRM platforms is an advantage. - Strong understanding of customer service principles and operational processes. - Proficient in Microsoft Excel, Word, and PowerPoint. - Excellent communication and coordination skills. - Ability to multitask, work under pressure, and manage priorities effectively.