Spare Parts Orders Administrator

Your role The Spare Parts Orders Administrator is responsible for managing the end-to-end processing of spare parts orders, ensuring accurate order entry, timely delivery, and excellent customer service. The role supports sales, logistics, and customers by coordinating spare parts orders bookings and invoicing, order fulfillment, and administrative activities. Key Responsibilities Order Management Receive, review, and process spare parts orders from customers, sales teams, and service departments. Verify part numbers, pricing, availability, and delivery requirements. Create and maintain accurate sales orders within the ERP system. Monitor order status from receipt through delivery. Ensure timely confirmation and acknowledgment of customer orders. Supply Coordination Coordinate with product companies and forwarders for deliveries. Monitor backorders and expedite urgent requirements when necessary. Logistics Coordination Liaise with logistics providers to arrange shipments and monitor deliveries. Prepare shipping documentation and ensure compliance with company procedures. Documentation and Reporting Maintain accurate records of orders, quotations, invoices, and customer communications. Ensure all transactions comply with company policies and procedures. Cross-Functional Collaboration Work closely with sales, service, product companies, finance, and logistics teams. Support aftermarket and service operations. Participate in process improvement initiatives to enhance order management efficiency.