Business Analyst (Retail - SAP)

Role Purpose Elicit, analyze, and document business requirements for digital and retail initiatives spanning SAP, POS/BOS, payments, loyalty, mobile apps, websites/web apps, and corporate systems. Bridge business and technology to deliver measurable outcomes. Key Responsibilities Facilitate workshops and stakeholder interviews to capture requirements, pain points, and desired outcomes. • Produce business analysis artifacts: BRDs/FRDs, user stories, process maps (AS‑IS/TO‑BE), use cases, and acceptance criteria. • Support backlog grooming and prioritization with Product Owners/Project Managers; ensure requirements traceability. • Coordinate with vendors and internal teams to validate solution approaches and manage changes to scope. • Support testing by creating UAT plans, test scenarios, and defect triage; ensure business sign-off. • Perform impact analysis for changes affecting sites, customer journeys, and operational processes. • Contribute to change management by supporting training needs, communications, and go-live readiness activities. Requirements • Strong facilitation, communication, and documentation skills. • Knowledge of Agile/Scrum and/or Waterfall delivery. • Ability to understand data flows and system integrations at a conceptual level. • Retail domain knowledge (sales, promotions, loyalty, payments) advantageous. • Bachelor’s degree in business, information technology, engineering or equivalent. • 3 – 6 years business analysis experience. • IIBA (ECBA/CCBA) or Agile certification preferred. • Experience in retail or multi-site operations projects preferred.