Collection and Credit Controller

JOB PURPOSE: The Collection and Credit Controller is responsible for overseeing the daily execution of credit control and collections activities, ensuring accurate maintenance of receivables, timely follow-ups on outstanding dues, and proactive coordination with internal departments and clients. The role contributes to the integrity of revenue and credit data, supports risk mitigation through credit assessments, and ensures compliance with credit control procedures under the supervision of the Manager - Accounts Receivable & Credit Control. KEY RESPONSIBILITIES: Team Supervision: Oversee the daily activities of the collections and credit control team to ensure timely follow-up and accurate transaction processing. Provide guidance, allocate tasks, and support team members in resolving complex cases or operational issues. Escalate unresolved matters to the Manager as appropriate. CORE RESPONSIBILITIES: Collections Execution: Monitor daily aging reports and ensure timely follow-up on overdue accounts through calls, emails, and formal notices. Manage high-risk or escalated collections cases in coordination with the Manager and relevant business units. Recommend appropriate collection actions based on customer history and payment behavior. Credit Control & Risk Monitoring: Conduct credit assessments for new and existing clients based on internal guidelines. Maintain and regularly update credit exposure limits in the ERP system to ensure accurate customer risk profiles. Flag potential credit risks to the Manager. Customer Account Management: Review customer ledgers regularly to identify unapplied receipts, disputed items, and account anomalies. Coordinate with billing and commercial teams to resolve customer disputes. Ensure accurate application of receipts. Reporting & Coordination: Support preparation of weekly and monthly reports on collection status, overdue balances, and exposure. Track collection KPIs and aging trends. Policy & Process Compliance: Ensure collection and credit activities adhere to internal policies and control standards. Contribute to audit readiness. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Bachelor's degree in Accounting, Finance, Business Administration, or a related field. Required Experience: Minimum of 5 years of relevant experience in credit control and collections, including 2 years in a team coordination or supervisory capacity. Other requirements: Fluency in English is required; Arabic is an advantage. Strong working knowledge of ERP systems (SAP preferred). Proficient in Microsoft Excel and financial reporting tools. Solid understanding of receivables, aging reports, credit assessments, and legal collection frameworks.