Collections Officer

About Averda Averda is a leading global provider of integrated waste management and environmental services, delivering innovative, sustainable solutions to some of the world’s most complex waste challenges. Overview We are looking for a results-driven Collections Officer with strong, hands-on B2B debt collection and receivable experience to join our team. This is a hands-on collections role for someone who is confident in managing ageing accounts, recovering long outstanding and inactive customer balances, negotiating settlements, and driving collections through rigorous and persistent follow-up. Key Responsibilities - Manage end-to-end collections across customer accounts, with a strong focus on overdue, ageing and inactive accounts. - Analyse ageing reports, identify high-risk and long-outstanding accounts, and develop effective recovery action plans. - Conduct rigorous daily follow-ups through calls, emails, customer visits and other approved channels to secure committed payments. - Handle debt recovery and inactive customer collections, including difficult and non-responsive accounts. - Negotiate payment plans, settlements and recovery arrangements within approved company guidelines. - Reconcile customer accounts, investigate discrepancies, short payments, deductions and disputed balances, and coordinate with Finance/Sales teams for resolution. - Maintain accurate collection notes, commitments, recovery status and customer information in Salesforce and ERP systems. - Prepare and monitor collection reports, ageing analysis, recovery performance and target vs. actual collections. - Escalate chronic or high-value overdue accounts and recommend appropriate recovery actions. - Build professional relationships while remaining persistent and focused on cash recovery and collection targets. Qualifications and Experience - 4-5 years of solid, hands-on debt collection / B2B collections experience preferably from collections/recovery agencies. - Proven track record in ageing, overdue and inactive account collections. - Strong experience in debt recovery, account reconciliation and payment dispute resolution. - Excellent negotiation, persuasion and settlement discussion skills. - Demonstrated ability to conduct rigorous follow-up and convert payment commitments into actual collections. - Salesforce experience is mandatory. - ERP experience such as Oracle is mandatory; strong system-based collection and account management experience is essential. - MS Excel and Reporting skills is a must. - Valid UAE Driving License is mandatory. - Willing to travel between Sharjah and Dubai offices 2 to 3 times each week. - UAE collections experience is highly preferred. - Strong communication skills with the confidence to engage with customers, decision-makers and internal stakeholders. - Target-driven, persistent, analytical and comfortable handling difficult conversations.