CTS Service Planner

As a CTS Planner, you will be responsible for the efficient planning and coordination of service activities, ensuring optimal utilisation of Field Service Engineers (FSEs), adherence to service processes, and timely communication with customers and internal stakeholders. Plan and schedule daily service activities for Field Service Engineers. Allocate resources based on skills, location, availability, and job priority. Ensure forward planning aligned with preventive maintenance schedules. Adjust planning dynamically to accommodate breakdowns and urgent requests. Ensure all service jobs are properly created, planned, and updated in the system. Coordinate effectively with Service Managers, FSEs, and logistics teams. Ensure availability of required spare parts before scheduling interventions. Follow up on pending operations to ensure timely execution. Inform customers in advance of planned service visits. Provide updates in case of delays or rescheduling. Ensure all planning activities are executed using company tools such as SAP, COPS, Planner Dashboard. Follow service procedures for job planning, execution tracking, and closing. Ensure accurate and timely closing of service orders. Monitor key planning KPIs such as job completion timelines, preventive maintenance compliance, and service backlog. Support actions to maintain low backlog and controlled Work-In-Progress (WIP). Ensure accurate allocation of working hours and alignment with planned activities. Support cost-effective planning decisions and timely invoicing. Minimum 3 to 5 years of experience in service planning, coordination, or administration. Experience with systems such as SAP or similar ERP tools is preferred.