Customer Service Representative

Customer Service Representative | Riyadh We are currently partnered with a global cybersecurity client who is rapidly expanding and looking for a strong customer service representative based in Riyadh. This is a great opportunity for someone with a strong customer service background who enjoys working in a fast-paced, technology-focused environment and is comfortable managing both customers and operational processes. Responsibilities: You’ll be responsible for delivering a high level of customer service while supporting day-to-day operational activities, including: • Managing and monitoring customer tickets through a service management platform • Following up on escalated tickets and ensuring timely resolution • Preparing and sharing regular service reports • Conducting customer and attendee courtesy calls • Reviewing registrations and preparing registration reports • Supporting customer/student access and resolving issues • Following up with unpaid registrations where required • Coordinating with internal Business Development teams on customer requests • Preparing and distributing joining instructions • Preparing attendance records for events and programmes • Monitoring customer satisfaction and escalating issues where appropriate • Supporting the development and improvement of customer service processes • Helping categorise recurring issues and improve internal feedback processes Requirements: 2-4 years' experience in a customer service role (Phone/office based customer service) Experience within the technology industry Strong understanding of customer service processes and operations Excellent communication and stakeholder management skills Comfortable managing escalations and working in a fast-paced environment Strong organisational skills and attention to detail Ability to work effectively within a diverse, multicultural team Strong ownership and a proactive approach to problem solving A Bachelor's degree in Business Administration or Computer Science is required Systems: Odoo – advanced user, Salesforce – intermediate user, Microsoft Office – advanced user