Director of Retail and Omnichannel Technology

The Director of Retail & Omnichannel Technology is responsible for defining and executing the technology strategy, delivery, and operational performance of Sephora Middle East's retail, omnichannel, and digital platforms. The role leads three verticals: Retail Solutions, Omnichannel Solutions & Support, and Digital Engineering & Platforms. Scope spans store technology, payments and EFT, clienteling and in-store digital experiences, Order Management System, omnichannel fulfilment, integrations, digital engineering and the operational services required to run these capabilities reliably across the region. Key Responsibilities: - Define and maintain the Retail & Omnichannel Technology strategy, capability roadmap and investment view, aligned to business roadmaps and global technology direction. - Own the technology strategy and lifecycle for retail store capabilities, including POS platforms, store devices and peripherals, pricing and promotions, inventory processes, and retail integrations. - Lead and govern technology delivery for POS implementations, upgrades, releases, deployments, cutovers and stabilization, including new store openings and major rollouts. - Build strong team-wide understanding of SAP Retail flows and integration points with POS, inventory, merchandising and pricing. - Provide technology leadership for unified commerce journeys, Click & Collect, Ship from Store, Endless Aisle, store fulfilment, order lookup, and omnichannel platforms including Order Management Systems (OMS). - Establish modern engineering practices across APIs, integrations, cloud platforms, mobile and web, CI/CD, and quality engineering. - Ensure compliance with UAE and regional payment, fiscal, tax, and data protection requirements. Qualifications: - 15+ years experience in Retail Technology, Omnichannel, Digital Commerce, or related technology functions, including senior leadership roles. - Strong background in large, multi-site retail environments, managing store technology implementations and rollouts. - Solid knowledge of SAP Retail, POS implementation and operations, OMS (Fluent Commerce preferred), and omnichannel solutions. - Excellent communication skills and stakeholder management. - Bachelor's degree in a relevant field.