Ecommerce Manager

Mai Dubai is seeking a commercially driven E-Commerce Manager to take full ownership of the company’s E-Commerce business, with end-to-end accountability for P&L, revenue growth, profitability, and operational performance. The role will lead the E-Commerce strategy, strengthen marketplace partnerships, expand digital sales channels, and deliver sustainable business growth aligned with the company’s commercial objectives. Key Responsibilities: P&L Ownership: Take full accountability for E-Commerce revenue, profitability, budgets, forecasts, margins, and overall business performance. Business Strategy: Develop and execute the E-Commerce growth strategy, annual business plans, and channel expansion initiatives. Marketplace Management: Lead strategic accounts including Talabat, Noon, Careem, Kibsons, Amazon Seller Central, and other digital platforms. Commercial Negotiations: Own pricing, margins, commissions, promotional investments, commercial agreements, and joint business plans. Sales & Profitability Growth: Drive customer acquisition, conversion, retention, product assortment, pricing optimization, and promotional ROI. Performance Management: Monitor KPIs, analyze sales and financial data, and implement initiatives to improve revenue, margins, and operational efficiency. Cross-Functional Leadership: Collaborate with Sales, Trade Marketing, Finance, Supply Chain, and IT to ensure effective execution, product availability, and customer experience. Market Development: Identify new platforms, business opportunities, and competitive trends to strengthen Mai Dubai’s digital presence. Leadership & Reporting: Lead the E-Commerce team, manage key projects, and present business performance and strategic recommendations to Senior Management. Qualifications & Experience: Bachelor’s degree in Business, Marketing, Commerce, or a related field; a Master’s degree is an advantage. 8–12 years of FMCG experience, including 5–7 years in E-Commerce and marketplace management. Proven track record in managing E-Commerce business performance, commercial negotiations, and preferably full P&L ownership. Strong knowledge of Talabat, Noon, Careem, Kibsons, Amazon Seller Central, and other relevant platforms. Proficiency in SAP, advanced Excel, PowerPoint, and commercial performance analytics. Strong financial acumen, strategic thinking, leadership, and stakeholder management skills.