Functional CRM Solution Architect

We're looking for an experienced Functional CRM Solution Architect to lead the functional design and delivery of enterprise CRM solutions for large, complex organizations. This is a hands-on, client-facing role for someone who understands how businesses sell, serve, and engage their customers, and who can turn that understanding into a clear, well-designed CRM solution. You'll lead process discovery, shape the functional architecture, and make sure that what gets built actually works for the people who use it. You'll work on enterprise-scale transformation programmes with multiple workstreams, demanding stakeholders, and real accountability for outcomes. Responsibilities include leading discovery workshops, mapping and redesigning end-to-end customer processes such as lead-to-opportunity and quote-to-order, defining functional CRM architecture across sales, service, and marketing, supporting platform evaluation, running fit-gap analysis, translating business requirements into functional designs, defining functional data models, acting as design authority, and defining integration and data migration requirements.