Help Desk Coordinator (Arabic Speaker)

To provide proactive administrative and helpdesk support to the Operations and Property Management teams at Salayel, ensuring smooth day-to-day operations, effective communication, accurate documentation, and timely reporting in line with company policies. The role requires fluency in Arabic and English to effectively coordinate service requests, communicate with tenants, vendors, and internal stakeholders, and support operational activities. Manage and respond to all incoming helpdesk calls, emails, and service requests in a timely and professional manner. Log, track, and monitor service requests through the helpdesk system to ensure timely resolution. Coordinate with internal teams and service providers to ensure completion of maintenance and operational requests. Escalate unresolved issues, complaints, and operational concerns to management when required. Provide prompt administrative support and respond to tenant and employee queries in Arabic and English. Maintain clear communication with stakeholders regarding request status and service updates. Provide administrative support to Operations Managers, Property Managers, and Assistant Property Managers. Maintain accurate records, databases, and filing systems (electronic and physical). Manage schedules and diaries to ensure efficient coordination of operational activities. Monitor office supplies, manage inventory, and coordinate replenishment when required. Support day-to-day office coordination and assist in resolving operational issues. Maintain, update, and control SOPs, operational manuals, and shared drive documentation. Ensure operational and property documentation at Salayel is accurate, updated, and properly stored. Prepare daily, weekly, monthly, and ad hoc operational reports as required. Maintain transmittal logs, attendance records, leave records, and operational documentation. Support document control and record management processes. Liaise with internal departments including HR, Finance, Procurement, IT, and external service providers. Coordinate and support administrative staff such as drivers, cleaners, and office assistants when required. Facilitate communication between tenants, service providers, and management, particularly where Arabic language support is required. Perform additional duties as assigned by management.