IT Manager – Enterprise Applications & Technology

We are hiring an experienced IT Manager for a leading golf, hospitality and leisure organization in Dubai. This is a business-facing technology leadership role with a strong focus on Enterprise Applications (70–80%), complemented by oversight of IT Infrastructure & Platforms (20–30%). The ideal candidate will bring strong experience from Golf, Hospitality, Leisure, Lifestyle, Loyalty/Membership, Resorts, Clubs or similar customer-centric environments and be comfortable operating at the intersection of business, technology, enterprise architecture and vendor management. Key Responsibilities: Own and oversee enterprise and customer-facing applications across multiple properties, including CRM, Loyalty/Membership, POS, ERP, Guest Management and back-office platforms. Lead technology initiatives across the complete lifecycle — RFP, requirements gathering, discovery, solution design, implementation, integration, UAT, go-live and transition to operations. Partner closely with business stakeholders to understand operational requirements and translate them into effective functional and technical solutions. Manage application integrations, APIs, middleware, data flows, custom developments, testing, change and release management. Ensure application solutions comply with Enterprise Architecture, Cybersecurity, Integration and IT Governance standards. Drive standardized SDLC, DevOps, release governance and quality controls across internal teams, vendors and managed service partners. Provide oversight of infrastructure supporting enterprise applications, including cloud, networks, servers, storage, DR/BCP and platform capacity. Review and challenge technical designs and proposals submitted by vendors, System Integrators and MSPs. Manage vendor performance, deliverables, SLAs, solution quality and transition of projects into steady-state operations.