Manager/Senior Manager - Sales and Service Transformation (Customer)

Manager/Senior Manager for Sales and Service Transformation practice You will join our practice in the Middle East as part of Deloitte Digital. At Deloitte Digital, we are shaping the customer-centric transformation of tomorrow and accelerating digital change. You will strengthen our team in the Customer and Marketing consulting portfolio and live your passion for CRM with a holistic approach to process advisory and optimization, as well as implementation and operational management of sales and service solutions. Areas of responsibility - Provide advisory on CRM initiatives and run CRM projects; from roadmap creation, to target operating model definition, to software selection process, to software implementation Required Skills - 7-15 years of consulting experience, involved in advisory on CRM. Scoping, analysis, design, development, and delivery of CRM and CX solutions (Salesforce, SAP CX, Microsoft Dynamics or others) - Previous proven experience in setting the CRM roadmap, strategy and operating model - Previous experience in the following industries: banking, retail, energy or government - CRM functional and technical "Techno-Functional" experience including extensive business process knowledge in areas such as sales and service management, contact centers, CPQ, with various technologies including integration areas - Strong communication skills, ability to lead workshops and drive functional and technical discussions - Studies in computer science, engineering, or business administration or comparable training, career changers are also welcome - Pronounced affinity for new technologies and modern/agile methods of project management - Previous consulting experience required in advisory capacity - Passion for consulting work and the associated willingness to travel