Manager/Senior Manager | Sales and Service Transformation | Customer

Manager/Senior Manager for Sales and Service Transformation practice. You will join our practice in the Middle East as part of Deloitte Digital. At Deloitte Digital, we are shaping the customer-centric transformation of tomorrow and accelerating digital change. You will strengthen our team in the Customer and Marketing consulting portfolio and live your passion for CRM with a holistic approach to process advisory and optimization, as well as implementation and operational management of sales and service solutions. Provide advisory on CRM initiatives and run CRM projects; from roadmap creation, to target operating model definition, to software selection process, to software implementation. 7-15 years of consulting experience, involved in advisory on CRM. Scoping, analysis, design, development, and delivery of CRM and CX solutions (Salesforce, SAP CX, Microsoft Dynamics or others). Previous proven experience in setting the CRM roadmap, strategy and operating model. Previous experience in industries such as banking, retail, energy or government. CRM functional and technical experience including business process knowledge in sales, service management, contact centers, CPQ, and integration areas.