Operations Assistant

Support the Operations Manager in daily coordination, tracking pending tasks, preparing reports, and following up with departments to ensure timely completion of operational activities. Cross-Departmental Coordination: Coordinate with production, warehouse, logistics, procurement, sales, refilling, retail kiosks, and customer service on daily operational requirements. Order and Stock Tracking: Track orders, stock availability, production schedules, transfers, and deliveries, escalate delays or shortages. Action Trackers and Project Management: Maintain action trackers for management decisions, projects, and departmental tasks. Procurement and Documentation Follow-up: Follow up on pending purchase requests, supplier deliveries, and operational documentation. Reporting and KPIs: Prepare daily and weekly operational reports, KPI summaries, and updates on outstanding issues. ERP Records Management: Update and verify ERP records within assigned access permissions and report discrepancies. Meetings and Administration: Coordinate meetings, record minutes, and follow up on agreed actions. Process Improvements and SOPs: Support preparation and implementation of SOPs, checklists, and process improvements. Customer Support and Issues: Follow up on customer complaints and service issues until closure. Stock and Inventory Reviews: Support stock reviews, including slow-moving items.