Oracle EBS & Fusion Technical Consultant

Implement and support Oracle EBS and Oracle Fusion for an enterprise Middle East client, covering integrations, conversions, reporting, and production support. Design and develop RICEFW components (Reports, Interfaces, Conversions, Extensions, Forms, Workflow) for implementation projects. Develop Oracle BI Publisher / XML Publisher reports; work hands-on with Oracle Integration Cloud (OIC). Support Oracle ERP modules including SCM (Purchasing, Inventory, Order Management) and Finance (Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets). Utilize strong technical skills in SQL, PL/SQL, and Oracle database technologies. Develop Fusion HCM and ERP reports including BI Publisher data models, RTF and Excel templates, bursting configurations, and OTBI. Understand Oracle Fusion application architecture, integrations, and reporting frameworks. Support both implementation and production support projects under managed services delivery requirements. Lead roles in Managed Services (AMS) engagements covering Oracle EBS and Oracle Fusion. Provide steady-state AMS support experience under contracted SLAs; excluding only post-go-live hypercare or warranty support alone. Operate in onsite-offshore delivery model, including team leadership. Involvement in support transition, handover, and knowledge transfer including runbook and known-error documentation. Daily use of ticketing / ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management) with priority-based ticket resolution following SLA targets. Ownership of Incident and Problem Management including root-cause analysis of recurring issues. Coordinate directly with end users for ticket investigation, testing, and closure. Manage Oracle Service Requests (SRs) on My Oracle Support including severity management and escalation. Apply good working knowledge of ITIL-aligned support processes. Work within Fusion SaaS platform constraints: delivery via BIP data models, OTBI, FBDI/HDL, REST/SOAP APIs, ESS jobs, and OIC. Follow EBS conversion discipline including open interface tables and standard APIs, concurrent programs, value sets, DFF/KFF, multi-org (MOAC), and EBS 12.2 online patching / editioned objects awareness. Perform OIC operational activities: connections, lookups, fault policies, error handling, monitoring, and resubmission of failed integrations. Conduct SQL performance tuning including explain plans, indexing, and set-based processing.