Oracle Fusion Financial Functional Consultant

We are seeking an experienced Oracle Fusion Finance Functional Consultant to lead day-to-day application support for a Qatar-based customer. The consultant will serve as the primary Finance functional contact, manage the ticket queue, guide a small support team, coordinate with business users, and deliver minor enhancements and continuous improvements while ensuring service quality and SLA adherence. KEY RESPONSIBILITIES: Application Support and Service Delivery • Provide L1.5/L2/L3 functional support for incidents, service requests, problems, and production defects. • Monitor ticket queues, prioritize work by severity and business impact, and drive resolution within agreed SLAs. • Perform issue analysis, reproduce defects, document resolutions, and reduce repeat incidents through root-cause and preventive actions. • Coordinate with Oracle Support and internal technical teams for product defects or complex issues. • Prepare operational metrics, ageing analysis, risks, dependencies, and weekly/monthly service reports. Functional Ownership • Own functional support across General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, Expenses, Tax, and related financial processes. • Apply strong knowledge of Procure-to-Pay, Order-to-Cash, Record-to-Report, period close, reconciliation, accounting, and cross-module flows. • Work with technical teams on reports, interfaces, data fixes, integrations, and root-cause analysis. Team Leadership • Lead and mentor a small team of functional and technical support consultants. • Allocate/Work on tickets and enhancement tasks, review progress, remove blockers, and ensure quality of deliverables. • Conduct knowledge-transfer sessions, maintain support documentation, and improve team readiness and backup coverage. • Coordinate effectively across onsite and offshore teams. Minor Enhancements and Continuous Improvement • Engage business users to clarify requirements and assess solution options for small enhancements. • Prepare functional specifications, configuration documents, test scenarios, and deployment inputs. • Coordinate build, testing, release, and post-deployment validation. • Assess Oracle quarterly updates, identify relevant impacts, and coordinate regression testing. Customer and Stakeholder Management • Act as the primary functional point of contact for Finance stakeholders and service management teams. • Participate in operational reviews, governance meetings, and prioritization discussions. • Communicate incidents, risks, workarounds, and recovery plans clearly to customer stakeholders. • Identify opportunities for process simplification, automation, ticket reduction, and improved user experience. REQUIRED EXPERIENCE AND SKILLS: • 10+ years of Oracle ERP functional consulting experience, with strong experience in application support or AMS engagements. • Hands-on Oracle Fusion Finance experience, including production support and minor enhancements. • Strong functional expertise in at least four Finance areas such as GL, AP, AR, FA, CM, Expenses, Tax, or Project Financial Management. • Demonstrated experience leading a small support team and managing customer-facing responsibilities. • Good understanding of incident, problem, change, release, and SLA management practices. • Experience with a ticketing platform such as ServiceNow, Jira, or Remedy. • Excellent analytical, documentation, stakeholder-management, and English communication skills. • Ability to work independently in an onsite customer environment and collaborate with distributed teams.