Order Desk Executive

The primary purpose of this role is to ensure customer satisfaction by effectively managing customer requirements throughout the end-to-end Order Management process. The role acts as the main point of contact between customers and internal stakeholders, ensuring accurate and timely order processing, delivery coordination, and proactive communication, while maintaining a high level of service and supporting business objectives. Primary Responsibilities include receiving, validating, preparing, and issue customer quotations in line with established pricing and commercial policies; processing customer orders and ensuring accurate and timely order entry in SAP, including validation of customer POs, pricing, quantities, delivery requirements, and commercial terms; managing the end-to-end order lifecycle from quotation to invoice and closure; monitoring order availability, backorders, and delivery dates; coordinating with plants, warehouses, Demand Planning, Logistics, and Finance/Credit Control; supporting monthly sales closing; preparing and maintaining regular reporting on order intake, open orders, deliveries, invoicing, backorders, and other relevant Order Management KPIs.