Order Desk Executive

The primary purpose of this role is to ensure customer satisfaction by effectively managing customer requirements throughout the end-to-end Order Management process. Primary Responsibilities: receive, validate, prepare, and issue customer quotations in line with pricing and commercial policies, process customer orders and ensure accurate and timely order entry in SAP, manage the end-to-end order lifecycle from quotation to invoicing and closure, monitor order availability and backorders, coordinate with plants and warehouses, review order status and manage delivery risks, coordinate order releases with credit control and logistics, handle complex and project orders, maintain continuous communication with customers and sales teams, support monthly sales closing, prepare order management reporting, coordinate import regulations and compliance. Qualifications: Bachelor’s degree in business administration, Supply Chain, Logistics, Operations Management, or related field; MBA is a plus; fluent in English, Arabic is considered an advantage. Experience: 5 to 7 years of experience in Order Management, Customer Service, Supply Chain, or Sales Operations; experience working with ERP systems, preferably SAP, is highly preferred; multinational environment experience is an advantage.