Order Fulfillment Specialist

As an Order Fulfillment Specialist at BD, you will process Sales Orders, GRVs, Consignment Billings, Consignment Replacements, and Credit Notes. You will take ownership of customer issues from receipt to resolution, ensuring professional support and high customer satisfaction. The role requires efficient mailbox categorizing, accurate processing in SAP as the sole ERP system, and effective communication with internal and external stakeholders. Responsibilities include processing customer orders, billing, credits, returns, and consignment transactions accurately in SAP, responding to customer inquiries, investigating and resolving delivery and invoice issues, coordinating delivery appointments through NUPCO and other customer platforms, and working closely with warehouse, logistics, sales, and finance teams.